Ad Company has replied

Discussion in 'Site Feedback & Announcements' started by HardwareHeaven, Dec 29, 2003.

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  1. HardwareHeaven

    HardwareHeaven Administrator Staff Member

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    As you all know ive emailed the ad company about the recent ad problems and this is what I received.

    I dont normally share these but I understand how bad this whole thing has been and I really wanted to let you all know the outcome.


    --------------------------------------------------------------------

    Hi Allan,

    Sorry for not getting back to you sooner, this was my first day back to work
    from holidays...

    We had a HUGE problem with one of our advertisers over Christmas and Boxing
    day, which is the day of these emails. We started a campaign up for 3 days
    and kept getting complaints from users. The problem was, we couldn't see
    what was happening on our end. Matt figured that he would check one of the
    ads out during our off hours (late night our time and weekends) and sure
    enough, he saw what your users have been complaining about.

    >From what we know, the problem was not coming from the pops. There was a
    468x60 that probably showed a "Smiley" ad or something of the like. Once you
    roll-over the ad, it relentlessly pops up full page ads, starts downloading
    crap, and re-routes the user's homepage. Apparently it just clobbered Matt's
    machine. He immediately stopped the campaign (it showed about 500,000
    impressions total network-wide), wrote the advertiser, and told our boss.
    This is the worst scenario we've come across with an advertiser hands down.

    Had it not been the holidays, we would have caught it sooner and it would
    have NEVER ran. We are extremely pissed off to say the least. This company
    will never run ads with us again.

    So sorry for this really awful inconvenience.
     
  2. Judas

    Judas Obvious Closet Brony Pony

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    ...... sounds like good news....
     
  3. gunther

    gunther New Member

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    No recompensations on lost time on the issue and for annoying the end users? Pfff... I'd reconsider using an ad company that lets things to go wrong so badly (and often as noted from last ad problems), but that's just me.
     
  4. zerodamage

    zerodamage New Member

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    The survival of this site is what is important. They actually replied on new years week and apoligized and explained what happened. It all sounds good to me.
     
  5. Dyre Straits

    Dyre Straits 10 Grandkids -2 Great-grandsons

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    I totally agree. I have my own business and the holidays are just a totally AWFUL time for anything to go wrong.
     
  6. HardwareHeaven

    HardwareHeaven Administrator Staff Member

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    well yes but until you actually start running a site like this, you will find there is normally 50 other things to be done, so once a problem is sorted you move on to the next one. I also dont divulge personal funding information between myself and ad sponsors or ad companies because quite frankly it has nothing to do with the end user, this site is a privately owned free service and things will go wrong from time to time.

    Quite honestly this feedback forum should be renamed the bitchfest forum, and I can understand why many a site dont even have them in the first place.

    The issue is resolved, closed.
     
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