Another "Setup unable to detect product"

Discussion in 'PAX Download - PCIe X-Fi Series' started by Sm0keydaBear, Nov 12, 2012.

  1. Sm0keydaBear

    Sm0keydaBear New Member

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    Sorry if there's already a thread about this, I've searched all over the internet for a solution to it.

    Anyways, I have an X-Fi Titanium Fatal1ty Professional card I bought a while back that worked for like a week, and ceased to work after that. Installing any driver is prompting me with the "Setup is unable to detect supported product" message so I'm in need of some help. Creative did not help me at all with this issue.

    HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11020010&REV_1000
    HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11020010

    Is what I get under HardwareIds

    Are these supported with any drivers? I'm just trying to make sure that this isn't some kind of hardware failure, everything looks fine physically (X-Fi light still turns on.) Any help would be appreciated! Thanks for your time
     
  2. Robert McClelland

    Robert McClelland I'm An Uncle for 2nd time Staff Member

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    Disable your realtek audio driver. then go to dxdiag find your sound device then see what your id is again.
     
  3. Sm0keydaBear

    Sm0keydaBear New Member

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    I'm not sure if it's coming up at all, I had it showing when I had my Azalia Codec on so let me restart, and I'll check this again.

    EDIT: Pretty sure these are the codes for my onboard

    HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102

    And here's the codes for the second HardwareIds

    HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11020010&REV_1000
    HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11020010

    The info is from Windows but the information via Dxdiag is the same...

    Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11020010&REV_1000
     
    Last edited: Nov 13, 2012
  4. Robert McClelland

    Robert McClelland I'm An Uncle for 2nd time Staff Member

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    Have you try force threw WDM installer threw device manager?
     
  5. Sm0keydaBear

    Sm0keydaBear New Member

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    Yes, I've tried forcing the driver installation through WDM but the new drivers aren't able to be found via Windows. The WDM drivers actually install fine, but when I play audio through Winamp, the sound plays very slowly and is not audible through S/PDIF or headphone jack, so I'm not so sure what is up with that. Even after WDM installs the drivers fine, it still gives me driver unable to update because no supported product is found, so I'm just not sure what the problem is.
     
  6. Robert McClelland

    Robert McClelland I'm An Uncle for 2nd time Staff Member

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    Did you try switching to PCI e 16x slot or 8x? I have mine in 8x working great hehe.
     
  7. Sm0keydaBear

    Sm0keydaBear New Member

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    Can't :( I've got 2 video cards and only 1 16x and 1 8x PCIe, no good for me :(
     

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