Can't restart my computer!!!

Discussion in 'Driver Cleaner.NET Support' started by pmgjdk, Sep 2, 2008.

  1. pmgjdk

    pmgjdk New Member

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    I was trying to delete some Logitech mouse drivers. I followed all the Drivercleaner steps and as i tried to restart.... the computer goes into safe mode--> screen "account selection " appears --> all freeze in this screen (no mice, no keyboard, nothing) :(
    I tried all the F8 options without success

    My computer is a Dell 8300 with Win XP SP3

    Please Help!!!!
     
  2. Spike

    Spike Driver Cleaner Maker

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    Can you send me the log files from the Driver Cleaner log folder? if so send them to info at drivercleaner dot net, then i can check what is removed.

    Is there no option to select to start windows in normal mode?
     
  3. pmgjdk

    pmgjdk New Member

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    Hi Spike,

    At the time I wrote my message, I was not able to do anything in my computer. (I wrote the message from other computer).
    My computer started in safe mode and (independently of the option I chose in F8), it went to the screen "account selection" --> in this screen the computer froze--> no mice, no keyboard (therefore, no way to use anything from the Start menu). So, of course, I was not able to copy / send any log :(
    The odd thing was that, the driver I was trying to uninstall (logitech) only controled the mice (the keyboard has other driver from MS)
    At the end, I used the Recovery console and with this tool, I accessed a Restore Point--> This trick did the magic and my computer went to the previous day, without problems
    Of course, the Restore Point deleted the Driver Cleaner installation, and as you can imagine, I have not the courage to install or use it again:sigh:

    Regards
     
  4. Spike

    Spike Driver Cleaner Maker

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    Can you tell me exactly what you did to uninstall the driver and what driver is it and what filter(s) did you use?
     
  5. pmgjdk

    pmgjdk New Member

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    I did the exact steps 1 to 7 --> the filter i used "Logitech"--> emptied teh Recycle bin as per step 8--> reboot--> the events as related :duh:
     
  6. Spike

    Spike Driver Cleaner Maker

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    I will look into it and see what could have happend.

    If you want a refund then just send me an email with the name and email used to buy it.
     
  7. pmgjdk

    pmgjdk New Member

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    Hi Spike,

    Last week I sent an email to you, dod you receive it?
     
  8. Spike

    Spike Driver Cleaner Maker

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    Hi,

    i did not receive it sorry. Please put like Driver Cleaner also in the subject so that i can find it, because i get a lot of spam. Please send it again.
     

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