Costco tightens return policy on electronics

Discussion in 'Industry News' started by Iria, Feb 27, 2007.

  1. Iria

    Iria New Member

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    Source: MSNBC
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    Costco Wholesale Corp. is tightening its policy on how long people can take to return electronics items, following concerns that the retailer's traditional lenience was hurting its bottom line.

    Costco has until now allowed customers to return items at any time for a full refund, except for personal computers, where returns were limited to six months. But there have been concerns that the policy was proving problematic for some high-end electronics such as high-definition televisions.
     
  2. nForcer

    nForcer Twice the fun!

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    And as an employee all I have to say is "it was a long time coming"
     
  3. OmegaRED

    OmegaRED Relapsed Gamer

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    I know of at least one person who is in love with Costco's return policy and they're not gonna be happy about this.
     
  4. The_Neon_Cowboy

    The_Neon_Cowboy Well-Known Member

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    wow that policy was insane, and just begging for abuse.... the new 90 days how ever is
    the stadard every where it seems
     
  5. OmegaRED

    OmegaRED Relapsed Gamer

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    I had a printer stop working after about 6-8 months and got it returned they even threw in extra ink cartridges by accident.

    Costco never had the latest and greatest electronics they're major selling point was its return policy; without it I think Costco will do less electronics sales as people won't have that incentive to purchase there.
     

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