eBay Bullshit

Discussion in 'Flame Warzone' started by Takaharu, Apr 26, 2013.

  1. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,353
    Likes Received:
    347
    Trophy Points:
    108
    I sold a Dell laptop on ebay - ended up accepting the buyer's offer of £80 less than asking price; I was after a quick sale. Long story short, it was in immaculate condition. I even burned recovery discs, reset to factory defaults and included those too.

    About a day after they received the item the buyer opened a PayPal dispute for "item significantly not as described", claiming that there was a mark on the screen that wasn't visible when the screen was on. In addition to that they complained that they didn't receive the Windows 8 installation disc.
    There was a bit of back and forth here. I made a point of photographing and video recording the laptop meticulously prior to sending and included all of that in the case. It got escalated to PayPal to resolve the dispute and I provided them with everything. I also mentioned in my counter-claim that Dell do not include Windows installation discs with their laptops and told them that they can verify that with a Dell rep.
    PayPal decided the case was in the buyer's favour and told me that they were taking the funds out of my account after I acknowledged that I received the item.

    I received the laptop today.

    The box was damaged - big mark on the side of the box where it looked like someone had tried to chop the box in half with a blunt sword. Turned out that the laptop was unharmed from that.
    I opened the laptop, found the mark then wiped it off with a dry piece of tissue. I then booted up (blue screen on first attempt - probably will be fixable with a reinstall) and all seemed fine. Cracked it open just to be sure and, sure enough, the upgraded RAM and harddrive were still there. So, it arrived to me in exactly the same condition that I sent it, minus the dust that I wiped off.

    I got in contact with PayPal and they just acknowledged that the item had been received and issued the refund. Wouldn't do anything else. I asked whether they could refund postage, their fees and ebay's fees and they replied that they could only refund the PayPal fees (I'm not even sure that there were any, probably weren't) and I had to get in contact with ebay for the seller's fees. The postage was £6 so I let that slide.

    I got in contact with ebay. Spoke to one foreign woman for about 35mins complaining that they wouldn't refund my fees. They're quite substantial; 40p for the list and 10% of the final sales figure (yes, 10% of the price of a laptop). Wouldn't budge.
    I complained continuously for over half an hour with the first woman because ebay actually acknowledge on their site that the item has been disputed and that the case had been closed. Won't refund me the fees and won't even negate the fees if I decided to re-list the same freaking item! They did acknowledge, however, that if the case had gone through them that the case would have gone in my favour and even if it hadn't I would have had the fees refunded.
    Yes, there's that massive loophole in their system.

    :mad: off with them now. I've had too many times where ebay have given two fingers to the seller if the complaint is "item not as described".
     
  2. steves6403

    steves6403 Active Member

    Joined:
    Jun 18, 2009
    Messages:
    386
    Likes Received:
    10
    Trophy Points:
    28
    Dam that's just nasty. Did the buyer not want it anymore and started the claim? Sounds like you were dealing with a fruit cake.
     
  3. Trusteft

    Trusteft HH's Asteroids' Dominator

    Joined:
    Nov 2, 2004
    Messages:
    22,446
    Likes Received:
    2,540
    Trophy Points:
    153
    I am not sure how the woman being a "foreigner" (who isn't?) has anything to do with this case, was the buyer a "foreigner" too or British? but overall that was a bad lack/experience with ebay. I am surprised why the buyer asked for a refund for something he could solve as easily as with a quick wipe. Perhaps he saw Windows 8 and got scared away? Just kidding. I guess this is something that is possible to happen when you have two people entering into business.

    Better luck next time. See perhaps if you can have something in your listing which states that, for example, no cosmetic imperfections which can be fixed by a piece of tissue, are accepted for returns. Or something.
     
  4. niceguyrichy

    niceguyrichy c c c COFFEE

    Joined:
    Apr 7, 2005
    Messages:
    9,548
    Likes Received:
    1,035
    Trophy Points:
    138
    speaking from personal experience, it can be a proper pain in the ass, especially if you have any sort of accent
    (say, if you were Scottish, for example..)

    I've pretty much entirely given up calling any company that i know has overseas call centres, because they just don't understand 3/4 of what i say
    I get the missus to do it, she's not really got an accent

    so yeah, it is relevant, especially when you have a legitimate complaint and you need the person on the other end of the phone to fully understand the point you're trying to get across

    @Tak ebay is set up so biased toward buyers these days it's just not worth selling anything of any real value on there any more as a private seller.
    i use forums or local ads these days for most stuff, it's just not worth the risk / hassle to bother with the bay any more :(
     
  5. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,353
    Likes Received:
    347
    Trophy Points:
    108
    In regards to the person being foreign, it's rather agitating when you're in a bad mood trying to explain yourself to someone that struggles to speak English properly. Kind of like dousing a roaring flame with a shot of tequila. I have nothing against foreigners, I just find it agitating when you call a call centre for a complaint and get someone that can barely speak the same language.

    Yeah, they're hellishly bias towards buyers nowadays, even more so than they ever were but it's the ability to abuse the system so easily that really gets me peeved; anyone could quite happily break a laptop in half a week after receiving the item and providing positive feedback then raise a dispute stating the item was not as described and ebay will go in their favour.

    @Richy - ebay has its place sometimes but I'm gaining more and more reasons to not use them. The down-side with using places like HotUKDeals is that the website was designed for bargain-hunters and I don't get much luck advertising things on forums.
     
  6. Judas

    Judas Obvious Closet Brony Pony

    Joined:
    May 13, 2002
    Messages:
    38,937
    Likes Received:
    1,117
    Trophy Points:
    138
    Usually stating "foreigner" meaning communication is obviously made significantly more difficult and there is a barrier making the entire matter that much more likely to go unresolved and take an unnecessary length of time.

    I've talked to people from other countries that speak English so well, that they in fact sound like they were brought up domestically... Even though they are still foreign, we generally don't regard them as foreigner. It's not a "classification" based on if they are indeed from another country, it's just a kinga slang term used to describe the level of difficulty communicating.
     
  7. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,353
    Likes Received:
    347
    Trophy Points:
    108
    I've just established that the buyer left negative feedback and because of their fucking shite system changes I can't reply to the feedback like you used to be able to and can only leave positive feedback for them.

    They really do just want to piss off sellers now.
     
  8. Liqourice

    Liqourice Well-Known Member

    Joined:
    Nov 16, 2005
    Messages:
    3,837
    Likes Received:
    339
    Trophy Points:
    93
    Well, now I know I will never sell anything on ebay...
     
  9. Tyrsonswood

    Tyrsonswood HH's curmudgeon

    Joined:
    Mar 7, 2008
    Messages:
    13,460
    Likes Received:
    1,160
    Trophy Points:
    138
    I quit selling on eBay several years ago for the same things you're running into. Good place to shop, sometimes, but not a good place for sellers.
     
  10. MIG-31

    MIG-31 Old time Member.. Staff Member

    Joined:
    Dec 29, 2002
    Messages:
    74,857
    Likes Received:
    2,224
    Trophy Points:
    153
    The removal of the sellers option to leave a Negative is the Most stupid part of Ebay.

    Sellers have the same wright to return a negative rep when and is called for... And I have had two time wasters on the trot.. Each have won the individual items, and have had to go through ebay each time round.
     
  11. Falstaff

    Falstaff Old Codger

    Joined:
    Sep 27, 2002
    Messages:
    20,553
    Likes Received:
    311
    Trophy Points:
    123
    I stopped using EBAY ages ago. You cannot do anything about buyers remorse.
     
  12. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,353
    Likes Received:
    347
    Trophy Points:
    108
    Agreed. There's just as much reason to leave buyers negative feedback as sellers. Buyers' protection is completely out of whack now.

    Anyone fancy a laptop? I have three flavours (a Core 2 Duo, a Core i5 and a Core i7 gaming laptop) :lol:
    As I'm not sure whether posting links to a for sale ad is allowed, PM me if interested.
     
  13. row

    row New Member

    Joined:
    Apr 26, 2003
    Messages:
    109
    Likes Received:
    1
    Trophy Points:
    0
    not exactly the same thing, but i recently made a purchase i found on ebay, i tried to use their pay system, but for whatever reason it would not accept my card. so i then switched to paypal and it worked fine.

    i live in the us and the item was being sold in canada. cool, i'd save california's repulsively high state tax rate! the item was listed as $1257.00 CAD, or $1217.00 USD, shipping was free.

    i made the purchase, and after a day or two looked at my bank statement to find the deal had been done. what i was suprised to discover was that paypal did not withdraw $1217.00 USD from my account, but $1241.00 USD. wtf. i called the seller and they confirmed they received $1217.00 USD, so i contacted paypal and they informed me that the extra $24.00 taken out of my account was for their trouble of converting CAD TO USD.

    guess i'm naive or just plain stupid, i'd never used paypal before, but when making the transaction paypal never gave notice of any extra cost that would be incurred, it was all after the fact.

    so in conclusion...

    fuck ebay...

    fuck paypal...

    cause the best buys are ALWAYS at Fry's!
     
  14. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    ^ this but it also depends on what your selling.
    I think we all have some crazy eBay story and the recent changes to eBay I'm sure if I really like them either..
     
  15. MIG-31

    MIG-31 Old time Member.. Staff Member

    Joined:
    Dec 29, 2002
    Messages:
    74,857
    Likes Received:
    2,224
    Trophy Points:
    153
    Now I know how this feels with ebay...

    I have received a message today about a pair of Corsair memory Modules sold on ebay (£25) claiming that one stick is Faulty.

    He wants either a Full refund or a 50% refund on the faulty stick.. He claims that with a run of Memtest it sticks at 58%.

    However my Memtest runs before posting them out to Ireland passed 100% in 2 runs.

    After a few emails I want to sort this out without going through ebay or Paypal, I have requested him to send the Stick back to me, to re-run the test. If it is Faulty on my side then I may accept it..
     
    Last edited: Jun 18, 2013
  16. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,353
    Likes Received:
    347
    Trophy Points:
    108
    Well I did finally get a response from PayPal, which gave me the virtual two fingers.

    In a nutshell, "We were wrong. So what?"
    Tried that. eBay were exceptionally adamant that because PayPal, a completely separate company (bollocks), dealt with the dispute they can't do anything. Had the dispute been through eBay they would have refunded me or, at the extreme least, provided a free re-listing.
    I asked at the time (raised it with a manager too) why they couldn't refund me any fees (particularly as it's the same item) and their answer was that it successfully sold, despite being returned to me.

    I'm just at a loss for words. I'm past rage, despair, disbelief...
     

Share This Page

visited