I sold a Dell laptop on ebay - ended up accepting the buyer's offer of £80 less than asking price; I was after a quick sale. Long story short, it was in immaculate condition. I even burned recovery discs, reset to factory defaults and included those too. About a day after they received the item the buyer opened a PayPal dispute for "item significantly not as described", claiming that there was a mark on the screen that wasn't visible when the screen was on. In addition to that they complained that they didn't receive the Windows 8 installation disc. There was a bit of back and forth here. I made a point of photographing and video recording the laptop meticulously prior to sending and included all of that in the case. It got escalated to PayPal to resolve the dispute and I provided them with everything. I also mentioned in my counter-claim that Dell do not include Windows installation discs with their laptops and told them that they can verify that with a Dell rep. PayPal decided the case was in the buyer's favour and told me that they were taking the funds out of my account after I acknowledged that I received the item. I received the laptop today. The box was damaged - big mark on the side of the box where it looked like someone had tried to chop the box in half with a blunt sword. Turned out that the laptop was unharmed from that. I opened the laptop, found the mark then wiped it off with a dry piece of tissue. I then booted up (blue screen on first attempt - probably will be fixable with a reinstall) and all seemed fine. Cracked it open just to be sure and, sure enough, the upgraded RAM and harddrive were still there. So, it arrived to me in exactly the same condition that I sent it, minus the dust that I wiped off. I got in contact with PayPal and they just acknowledged that the item had been received and issued the refund. Wouldn't do anything else. I asked whether they could refund postage, their fees and ebay's fees and they replied that they could only refund the PayPal fees (I'm not even sure that there were any, probably weren't) and I had to get in contact with ebay for the seller's fees. The postage was £6 so I let that slide. I got in contact with ebay. Spoke to one foreign woman for about 35mins complaining that they wouldn't refund my fees. They're quite substantial; 40p for the list and 10% of the final sales figure (yes, 10% of the price of a laptop). Wouldn't budge. I complained continuously for over half an hour with the first woman because ebay actually acknowledge on their site that the item has been disputed and that the case had been closed. Won't refund me the fees and won't even negate the fees if I decided to re-list the same freaking item! They did acknowledge, however, that if the case had gone through them that the case would have gone in my favour and even if it hadn't I would have had the fees refunded. Yes, there's that massive loophole in their system. off with them now. I've had too many times where ebay have given two fingers to the seller if the complaint is "item not as described".