MSI motherboard dead in a day

Discussion in 'Hardware Discussion & Support' started by blibbax, Feb 23, 2013.

  1. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    So basically, I bought a brand new MSI motherboard from an eBay seller in the states, and a day later, without any mistreatment, it's suddenly incapable of powering on.

    The motherboard model is in my specs, here's a picture:
    [​IMG]
    MSI's website says I should return to seller, but that'd be a right faff to say the least, and I'm not sure whether the seller would then be cooperative, let alone willing to pay my postage. I have contacted him, but I'm not hopeful.

    I do feel it's a bit unreasonable that a brand new MSI motherboard has died in a day, and yet there seems to be no obvious way of having one of MSI's many UK-based reps sort me a replacement.

    TL;DR: what do?
     
  2. mkk

    mkk Well-Known Member

    Joined:
    Oct 9, 2003
    Messages:
    5,334
    Likes Received:
    152
    Trophy Points:
    73
    I don't know the ins and outs of UK replacement policy but on overall in Europe the part manufacturers tend to place the burden of replacement on the supply chain as per a normative deal struck between the parties. Products coming off Ebay could also be meant for sale in some other region like Asia and then the warranty might not even be valid in Europe. But contact MSI again and explain the situation if the seller truly refuses to do his part. Motherboards are the most complex, sensitive part in a system and coming from Ebay perhaps it was slightly used by someone who owns a dozen cats or something. ;)
     
    Last edited: Feb 23, 2013
    Calliers likes this.
  3. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    The item appears totally unused, and so far it doesn't seem like there's any avenue through which to contact MSI. Thanks for the helpful response, though.

    If anyone has any idea what might have gone wrong, I'd be up for trying to fix it myself within reason.
     
  4. Mr Cairo

    Mr Cairo DREDD do You require backup .... NO

    Joined:
    Jul 1, 2002
    Messages:
    4,336
    Likes Received:
    1,621
    Trophy Points:
    138
    suppose the obvious one is first try a different power Supply
     
  5. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    I will do that when I get home in a couple of weeks, but the very same PSU is working fine with my other motherboard and CPU.
     
  6. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    you stated the board was / is brand new but are / were you certain.?
    then look at it like this, it's a H55 board so even if it's new like never been used then how long has it been sitting
    post production and packaging.?
    also is this before MSi got in trouble for weak caps.?

    just some thoughts thrown at ya..
     
  7. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    I do like the move to Xeon..!
     
  8. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    I say it's brand new because everything was in sealed packaging and immaculately clean.

    I suspect it has been sitting in a warehouse for a while, yes.

    I'm not sure, but I'd expect visible evidence from a popped capacitor, as well as a noise when it popped. The board still looks immaculate.

    My prime suspicion at the moment is that the chipset has somehow died. One possible explanation is that the thermal paste was annihilated in transit or storage, and that none of the temperature sensors were suitable placed to alert me of this issue.
     
  9. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    have you pulled the board out yet.? if so then grab a magnifying glass and take a closer gander at it,
    even put your nose on it and smell.
    really.

    so now what exactly happens again when you hit the power, nothing at all.?
     
  10. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    tried overclocking her yet, and if so then what settings.?
    were they to high and something blew.?
    as for chipsets dying, man that would suck and happened to me before..

    side note:
    I blew up an i3-2120 today, made it go pop @ 106.2 BLK...
    :D
     
  11. Takaharu

    Takaharu Unus offa, unus iuguolo

    Joined:
    Aug 31, 2009
    Messages:
    3,386
    Likes Received:
    401
    Trophy Points:
    108
    Another case for never buying MSI. I always tell people to stay well-away from them due to a personal experience of a 0% success rating.

    Anyway...

    If MSI won't accept the return then you're kind of out of options, really. In all likelihood it'll take less time to send back the board to the seller than it would for MSI to replace it, even if they did decide to take it.
     
  12. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    Yeah, the board is sitting next to me. I only have the one case and PSU with me at university, so I'm using the AMD CPU and board to type this post :D

    Yup. Not even a twitch from the PSU fan.

    I had tried nudging the baseclock by a few MHZ just to check that baseclock adjustment worked (which is how OCing is done on these chips), but I'd not touched voltage settings, and it was at stock when it stopped working. Without overvolting, it's generally impossible to kill motherboards or CPUs - I'm amazed that you broke an i3 like that.

    I've only ever killed one CPU, and that was running for years overvolted. Intel replaced it for free, they even paid for a courier to pick it up. They'll do the same for your i3 if it's genuinely broken, even if you overclocked it (as long as you don't tell them that). When I broke the CPU (an E2220), it wasn't unpostable - it was just highly unstable even at stock settings.

    I've never killed a motherboard before.

    Yeah, thing is, I'll barely be any better off if I post the board back to the USA for a refund than I am now. Even if I got the refund.
     
  13. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    are you sure the PSU still works.?

    another side note:
    you got a PayPal account.?
     
  14. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    Yeah, I'm using the PSU right now with the AMD rig. The only components I have two of with me here at uni are CPU, motherboard and heatsink.

    Yeah, I paid for the item on Paypal. But paypal returns tend to require posting the item back, as far as I know. In addition, I don't really feel like this is the seller's fault.
     
  15. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    OK we can take this convo private if you wish but I do not mind...
    tell me what your looking for and how much you have towards it ($),
    dual GPU and SLi (x8/x8) or single slot, H or P series.?

    let me know.

    P.S.
    ask CD's, I get the goods..
     
  16. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    "malmental has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."

    Well, my first priority is to try and get a replacement or fix for the board I already have, and to that end Veridian3 has kindly contacted a friendly MSI rep, so I'll wait and see what comes of that.

    IF I do find myself in the market for another board again, it needs to have a socket 1156 CPU socket, four RAM slots, a BIOS that supports some gentle overclocking, and a Realtek audio chip. Those are my only requirements. My budget would depend on how tasty the board was, and might vary from £30-£55 including delivery to the UK (that's $45-$85).

    I very much appreciate your offer, but as I said, I'm still hoping to come away with something better than a dead loss from this board, so please don't make any enquiries yet, thanks.
     
  17. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    fixed the private message thing, don't remember setting it.
    strange... anyways.
     
  18. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    as for the board, let me know and if we go my route then we can work on shipping later
    because I have some on-line money from rebates and refunds, crap like that.
    I also have sources so your (US $45-85) can go along ways especially if from the right place.

    just let me know, it's fun and I get to build my transactions list with whomever...
    ;)

    edit:
    I guess I want to show you what I can do for you if I was running a 1156 Xeon....
    I'm kinda giddy about it...
    :p
     
  19. blibbax

    blibbax nahm8

    Joined:
    Sep 6, 2008
    Messages:
    6,210
    Likes Received:
    203
    Trophy Points:
    73
    Much appreciated dude, I'll keep all that in mind. Transatlantic shipping can be a real b*tch, though.
     
  20. malmental

    malmental System Builder > Hardware Specialist

    Joined:
    Sep 17, 2012
    Messages:
    1,589
    Likes Received:
    49
    Trophy Points:
    48
    I ship overseas several times a year....
    to the UK is not that big of a deal.

    shipping to South America where the damn drug cartels run the effin' post office is REAL FUN.
     

Share This Page

visited