My OneNote program keeps shutting down with this error message

Discussion in 'Windows & Other OS Discussion & Support' started by lucasfurtado, Jul 26, 2015.

  1. lucasfurtado

    lucasfurtado New Member

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    "Critical Error:OneNote was unable to save to the notebook cache file for an unknown reason. Possible reasons might include a change in the file permissions or a serious disk error. OneNote will now exit. For further assistance contact technical support. Error Code: 0x17"


    Please help me. I tried to run diagnostics and nothing changed, then I tried to update my computer and that didn't help either. I use OneNote for school and this is very inconvenient. Thank you!!
     
  2. georgeallen

    georgeallen New Member

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    In case manually guide was not effective at such error message, then drop in...

    http://windows.ittoolbox.com/groups...eted-one-note-file-how-to-get-it-back-5617456

    http://itknowledgeexchange.techtarget.com/itanswers/one-note-error-how-to-fix/

    https://www.repairtoolbox.com/onenoterepair.html OneNote Repair Toolbox


    For manually solving, follow next steps:

    1. I hope all your notebooks are synched...

    2. Close ALL notebooks in ON to decouple them from the cache and close ON.

    3. In Vista the path (a hidden path!) to the cache is: C:\Documents and Settings\<User>\LocalSettings\Applicationdata\Microsoft\OneNote\12.0

    4. The cache itself is a file called OneNoteOfflineCache.onecache

    5. Under Vista/W7 search for that file.

    6. Delete it.

    7. Start ON and re-open ALL notebooks. It will take a while to re-create the cache.
     

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