Virgin Media starts 2020 with a broadband bang as more than a million customers get a free Boost

Discussion in 'News Discussion' started by MIG-31, Jan 7, 2020.

  1. MIG-31

    MIG-31 Old time Member.. Staff Member

    Joined:
    Dec 29, 2002
    Messages:
    74,855
    Likes Received:
    2,223
    Trophy Points:
    153
    Virgin Media is kick-starting the New Year with one of the UK’s biggest ever gifted broadband upgrade programmes.

    Starting today, more than a million Virgin Media customers are set to enjoy a completely free boost to the provider’s M100 broadband, meaning they’ll benefit from average broadband speeds of 108Mbps - around twice as fast as the UK average.

    Under the plan, more than half a million Virgin Media customers can expect to see their broadband speeds double with some seeing their speeds increase fivefold. For most customers, this will mean they can enjoy ultrafast broadband significantly faster than the top services offered by many other internet providers.

    Eligible customers won’t pay a penny more for their services with their speed boosted automatically. A notification will be sent to these customers once their upgrade has been completed.

    Annie Brooks, Executive Director of Connectivity at Virgin Media, said: “We’re starting 2020 with a broadband bang by rewarding our loyal customers with this free speed upgrade so even more people can experience our ultrafast, future-proof connectivity.

    “As the UK’s fastest widely available broadband provider, we want to banish buffering and let our customers live without limits so they can do everything they want to online, at the same time, without delay. Whether they’re streaming UHD movies on demand while downloading the latest game, or simply browsing the web, we’ve got our customers covered.”

    With Virgin Media’s ultrafast M100 connection, ultra-high definition 4K films, TV programmes, the latest computer games and very large files can be downloaded very rapidly, even with multiple devices using the connection simultaneously. Speeds around twice as fast as the UK’s average connection mean that with the connection users can:

    - Download a high definition (HD) film (5GB) in just over 7 minutes

    - Download the hugely popular game, Fortnite, on an Xbox (approximately 31.4GB), in less than 45 minutes

    Last year, Virgin Media launched the UK’s fastest home broadband service with residents in and around Southampton, Manchester and Reading able to benefit from gigabit speeds. The operator’s Gig1 service offers connectivity up to 20 times faster than UK average broadband speed and is being rolled out across the country to bring gigabit connectivity to around 15 million homes by the end of 2021.


    Once the upgrade to M100 has completed, Virgin Media’s average speed across its entire broadband base will rise to more than 150Mbps helping to further elevate the UK’s broadband speed standing. As a demonstration of the impact Virgin Media’s continued network investment and innovation has, if the provider were a country in its own right it would rank 4th in the world - just behind Hong Kong. With next-generation gigabit speeds becoming available across Virgin Media’s network, this average will continue to increase.
     
  2. Jac

    Jac Well-Known Member

    Joined:
    Jul 13, 2009
    Messages:
    1,470
    Likes Received:
    127
    Trophy Points:
    73
    They're cheeky fuckers if you ask me. I have received numerous free boosts in the time I have been a VM user. When I started I was on the lowest tier service paying about £12 per month. Maybe once every 18 months I'll get a letter from them telling me about the great news.. a 'free' speed boost. The 'free' speed boost will take a year to arrive but in the meantime I will get 1 or 2 'free' price hikes. I am now on the 3rd tier 100MB connection which is a lot faster than I need.

    I can't wait until VMs monopoly is broken.
     
  3. Mr Cairo

    Mr Cairo Require backup .... NO

    Joined:
    Jul 1, 2002
    Messages:
    3,617
    Likes Received:
    874
    Trophy Points:
    138
    Every company will increase the price you pay on a regular basis but not every company will increase the speed so yeah it kind of is a free upgrade , had this argument soooo many times with customers
     
  4. Trusteft

    Trusteft HH's Asteroids' Dominator

    Joined:
    Nov 2, 2004
    Messages:
    22,441
    Likes Received:
    2,540
    Trophy Points:
    153
    I have 100Mbit connection (100 up and 100 down) with 30TB limit per month for the last few months. 28 Euros. In terms of speed I am satisfied. It's a smaller company with their own optical lines infrastructure etc. If I had stayed with the big 3-4 companies here I would still be at best at 50 down 10 up and pay 50% more than what I pay now.
    Competition is necessary for healthy capitalism.
     
  5. Jac

    Jac Well-Known Member

    Joined:
    Jul 13, 2009
    Messages:
    1,470
    Likes Received:
    127
    Trophy Points:
    73
    That wasn't my point. Although I still think if you are offered a 'free' speed boost but your actual price goes up before you even get it then it cannot be a free upgrade. My point is I was a tier 1 customer, I am now a tier 3 customer but have never applied for or asked for an upgrade. I'll be contacting them and asking to be put back onto the lowest tier service but the fact that there is no real competition for these bastards is the reason why they think they can get away with this shit. For what it's worth I had another price hike a few months ago taking me from £34 a month to my current £45 a month.
     
  6. Mr Cairo

    Mr Cairo Require backup .... NO

    Joined:
    Jul 1, 2002
    Messages:
    3,617
    Likes Received:
    874
    Trophy Points:
    138
    Every couple of years or so Virgin try to give customers a speed boost , it was initially implemented to try and try to allow them to keep up with things like streaming and on demand services, trust me it was easier to increase the customers speed for free than deal with the 1000's of "my Netflix is stuttering calls that inevitably came"

    the increase is speed is free but stupidly customers are advised of it happening sometimes months before it actually happens, and yes price increases happen in-between and it does not feel free but it is (your price will rise even if you don't get a speed increase) ,,,, the suggestion that we send out a "we increased your Internet speed last month" letter was not supported though

    Every company you sign up to for will increase the price at *least* every 18 months (unless you can get a price fixed) , most will increase your speed if you ask and also increase your price at the same time

    There are very few places left in the UK where there is No alternative to using Virgin but most customers who took it up stayed (or left and then returned)

    its s decent product and better than 80% of the alternatives

    Price aside it has decent speed its very reliable .. ok a lot of people dont want the landline and you can dump that now, but if you are unhappy with all the other choices out there why blame virgin ... easy option is switch ... until you realise that price aside no one can compete for speed and reliability its not Virgins fault that they offer a better service
     
    Last edited: Jan 8, 2020
  7. Judas

    Judas Obvious Closet Brony Pony

    Joined:
    May 13, 2002
    Messages:
    38,932
    Likes Received:
    1,117
    Trophy Points:
    138
    considering i'm paying as much as 4x the price than some people pay for 1gbps for not even a 1% of that speed.... hmmm
     
    Mr Cairo likes this.
  8. Calliers

    Calliers Side hustle: Mayor of Kenja Staff Member

    Joined:
    Oct 12, 2004
    Messages:
    51,103
    Likes Received:
    3,506
    Trophy Points:
    139
    @Judas, you -choose- to be a bushman. Please please do not complain about the rural way of life you have chosen. :p
     

Share This Page

visited